HP Pavillion Lapton won't turn on

[CathM]

Hi, my Hp Pavillion laptop will not turn on. It was working perfectly yesterday and is only 4 months old. The light beside the charging cable is on - I have also tried a different charging cable. The power button lights up for about 3 seconds when pressed and goes off - there is no other light or sound from the laptop. I have tried a hard reset with no result.

[Echo_Lake · Accepted solution]

@CathM

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[CathM]

Thanks for your help. I have contacted support and they have arranged collection of the laptop for repair as it is under warranty.

[Echo_Lake]

@CathM

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.