HP Pavillion dv7 - Intel(R) WiFi Link 5100 AGN cannot start

[winniewai]

the WLAN was disabled by the device manager, and i can't turn it on

when i get into the device manger, a ! sign was shown beside Intel(R) WiFi Link 5100 AGN, and i click properties, the device status shows the below message:

"This device cannot start. (Code 10)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."

when i click "check for solutions", it shows "could not load driver software" and no solution appears

i tried the "update driver" function and still no clue to it.

the product no. of my dv7 is VQ971PA#AB5. Model no. is dv7-2124TX

thanks!

[ManjunathTech · Accepted solution]

Hi

You have a couple of options as I see it please try these steps might help you to fix your issue.

1) Disconnect the Battery & Adapter then press & hold the power button on Notebook for 30 seconds then turn on the unit and check if the Wireless light turns on.

2) Go to Device manager then uninstall the wireless drivers from Network Adapter and restart the unit and check if the light turns on.

3) Try doing a system restore to the date where unit was working fine.

4) Please update the Bios & Wireless driver from HP website.

5) Click start in search type Recovery Manager then click on it select Yes on User access control then select I need immediate help then select Driver & application recovery select the wireless driver and install it then restart the unit.

6) If you are comfortable reseating the wireless card which will be on the back panel off your unit you could try this steps as well.

If still you have the same issue then you need to call HP Technical support and get the part replace.

[winniewai]

thanks very much for your kind and prompt help!!!

after i restart my computer several times (just reboot, did nothing else) and WLAN is on again!!

so strange but glad to see this

not sure what is the reason behind this abnormal phenomenon

hope it won't happen again 😞

if i encounter the problem again, i will try your solutions and if i can't manage to fix it, i would get back here

anyways, thanks a lot!!!

[george-p]

Hi @winniewai ,

If the suggestion offered by the Expert solved your issue please accept the Solution.

Regards,
George

[avalon1974]

hi,i have the same problem with a notebook pavilion dv7 3020 ea,at last i make a format to my pc but the problem remain,i have normal connection to the internet with ethernet cable but in wireless connection is stil problem,i have to repeat the steps you are saying???and you mean that i have to disconnect first the battery from th pc and after that which adapter ???thanks a lot