HP Pavillion x360 System Service Exception Boot loop

[VirginiaCat]

Guys, wifes 2 year old computer is stuck in a boot loop where after inputting  password for username we get System Service Exception Blue Screen of Death.  It never fully boots to main Windows page, just loops back to hp symbol then login again.

I have tried several options under the Hard Reboot troubleshooting advanced options including System resort keeping personal files.  Also tried to Fix Startup and the HP Tools available are only command prompt which did not accept the shutdown /r /o /f /t 00 command.  

[Riddle_Decipher]

@VirginiaCat I suggest you follow the below steps to resolve the issue:

Access safe mode with networking to check if the issue persists and try the below steps on it:

1. Update Windows 10

The first thing to do is to check that Windows 10 is completely up to date. Outdated system files can cause unexpected errors.

Checking for a pending update is a quick and easy way to figure out if that is what is causing your issue

• Hit Windows key + I to open the Settings panel. Now, head to Update & Security, then check under Windows Update for any pending updates. If there is an update,
• save any important files, then press Restart now. Your system will reboot during the process.

2. Update System Drivers

Windows Update keeps your system drivers up to date. Automating the process means your system drivers are less likely to fall behind their recommended version—but that doesn’t mean some won’t fall through the gaps. At other times, Windows doesn’t use the correct driver version.

To check your latest automatic driver updates, head to Update & Security > Windows Update > View update history. Recent driver updates appear here. Now, type device manager in the Start menu search bar and select the best match. Head down the list and check for an error symbol. If there is nothing, your driver status is likely not the source of the issue.

If there is a yellow “alert” symbol, open the section using the dropdown arrow, then right-click the problem-driver and select Update driver. Select Search automatically for updated driver software to let Windows automate the update process for you.

3. Run CHKDSK

Type command prompt in your Start menu search bar, then right-click the best match and select Run as administrator. (Alternatively, press Windows key + X, then select Command Prompt (Admin) from the menu.)

Next, type chkdsk /r and press Enter. The command will scan your system for errors and fix any issues along the way.

4. Run SFC

1. Type Command Prompt (Admin) in the Start menu search bar, then right-click and select Run as administrator to open an elevated Command Prompt.
2. Type the following command and press Enter: DISM /online /cleanup-image /restorehealth
3. Wait for the command to complete. The process can take up to 20 minutes depending on your system health. The process seems stuck at certain times, but wait for it to complete.
4. When the process completes, type sfc /scannow and press Enter.

5. Install the Official Windows Hotfix

There is an official Windows hotfix for the SYSTEM_SERVICE_EXCEPTION error. However, the hotfix relates to a stop code that defines a specific SYSTEM_SERVICE_EXCEPTION issue. The stop code is 0x0000003B, and it relates to IEEE 1394 devices; in other words, FireWire and similar branded versions of the interface standard.

Head to the Microsoft hotfix page and select the Hotfix Download Available link. Follow the onscreen instructions (requires email details to send the hotfix to you). When the hotfix arrives in your email account (it is instantaneous), use the link at the bottom of the page to download the file.

Once downloaded, double-click the file. The auto-extraction file suggests C:/ as the default location. However, I would add “hotfix” to the file path, (e.g., C:/hotfix) to make it easier to find the unpacked file. Next up, navigate to the extracted file, then right-click and select Run as Administrator to complete the process.

6. Last Resort: Reset Windows 10

Click here for steps.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[VirginiaCat]

I have done all above but the reset because trying to save pictures and videos

thank you for reply

[asmita6658]

@VirginiaCat

You are welcome. 

Please try reset and let me know how that goes. 

Have a great day!

[VirginiaCat]

I am removing the hard drive and going to replace it with a new one.  So, I will need instructions on how do download her OS since the laptop did not come with original disks.

I hope to drop this HD in an external enclosure and recover the pictures and then will perform a full reformat on the drive or do the system restore.

[VirginiaCat]

BTW, after finding her machine thru the SN on the HP site, I realized her OS was Windows 8, not Windows 10.

[Riddle_Decipher]

@VirginiaCat The best and only way to get the OEM (factory shipped) version back on the device is by obtaining a recovery media from HP, if you didn't create one on your own when you purchased the device: Click here for details, and click here for steps on using the recovery media to reinstall the OS

Let me know if you need anything else.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.