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- HP - Printer - 20.80.3.9568

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11-07-2023 06:07 AM
HP - Printer - 20.80.3.9568, I am unable to resolve the fore-indicated error while updating conduting windows update. Otherwise, my printer is actually working fine.
11-09-2023 01:04 PM
Hi @ABDALLA1966,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Printer.
If your printer is working fine, suggest you to skip the update you are trying to install.
Kindly refer to the steps on this link to update the printer firmware.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
11-29-2023 05:04 PM
Same issue here. Windows Update starts to update, then stops after a few seconds saying that the update is HP 20.80.3.9568, and it could not complete. Because Windows Update failed, it disables charging of my battery (a known effect of a failed update), so now my computer will shut down if I disconnect it from external power.
HP Smart tells me that everything is fine -- that there are no updates to apply. So how do I get this to stop happening?