HP Probook 450 G4 Windows 10 doesn't shut down

[DannyLH]

My Laptop, bought new in Sept 2017, doesn't shut down using the software key in Windows 10. Only the power button helps. Already switched off 'quick start up'. I'm thinking now to desinstall the 'Intel Rapid Storage Driver' and the 'Intel Management Interface' driver. So the standard Windows 10 drivers can take over. But is this smart to do?

[Paul_Tikkanen · Accepted solution]

Hi:

Usually, updating the IMEI driver to the latest version resolves that issue.

If you check your notebook's support page, there is a new version released last month that you may want to install.

Type:

Driver-Chipset

Version:

11.7.0.1045 Rev.A

Operating systems:

Windows 10 (64-bit)

Release date:

Nov 16, 2017

File name:

sp82469.exe

(103.0 MB)

Description:

This package provides the Intel Management Engine Components Driver for supported notebook models that are running a supported operating system.

Fix and enhancements:

- Fixes a critical Intel security issue (Intel-SA-00086).

[DannyLH]

The IMEI driver wasn't available on my HP Support Assistant page. But I used your download link and installed the driver-chipset. For now, it seems that it helps! Thanks for your advice and support.

[Paul_Tikkanen]

You're very welcome.