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‎06-29-2023 09:08 PM

HP Recommended
Product: HP ProBook 640 G4 Notebook PC

Hi,

 

Im facing a trouble with my fingerprint sensor, because in device manage the hardware is okay, the driver is okay, but in Windows Hello says that is not available in that moment.

 

Anyone here had faced this problema and got solved it?

Category:
2 REPLIES 2

‎06-30-2023 12:02 AM

HP Recommended

@Igortex 

 

The series has MANY models/products Did you actually BUY the FingerPrint option ?  Page 13 of the manual says  Fingerprint reader (select products only). Otherwise it does not have reader under the window.

 

If you wish, you can buy Fingerprint reader board (includes cable) part # L09538-001 and install to your machine.

 

Regards

BH
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‎06-30-2023 06:12 AM

HP Recommended

Mine had come with Fingerprint reader.

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