HP Probook 650 G1 - Product Information Not Valid - HP Support Community

Teslatradeup · ‎05-04-2018

Hi Everyone,

I bought my old work laptop from my employer and decided to upgrade the hard drive and re-install Windows 10 on it.

Once I completed the Windows 10 install... I noticed that I had a red message in the bios bootup screen, something about programming mode... I followed steps online to permanently remove that message.

But now, I still get this message at bootup - "Product Information Invalid", here's the screen:

I found and tried to use the wndmifit utility, however, I have been unsuccessful. It's stating that the MPM is not unlocked... 😞

Here's a screenshot from my System Information screen... my UID is FFFFFFFFFFFFFFFFFFFFFFFFFFFFF.....

I tried to unlock the MPM following instructions online with an SMC.bin file for the UID FFFFFFFFFFFFFFFFFFFFFFFFF... But is says that the operation failed... 😞

Can someone help me out?

IT_WinSec · ‎05-06-2018

Hello @Teslatradeup

Welcome to the HP Support forum.

This problem cannot be fixed remotely. Please, contact HP business support , if in the USA, call >> 1-(800)-334-5144

Your BIOS/motherboard will need to be "tatooed".

Info >> https://support.hp.com/gb-en/document/c01443496

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HP Probook 650 G1 - Product Information Not Valid

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