HP Probook Failure ID

[mythko]

Failure ID: 

MC72MG-AAOBHJ-MFPU3F -60RGO3

 

[Paul_Tikkanen]

Hi:

It appears that you will need to install a new SSD and reinstall the operating system.

If you enter the info required at the link below, it may provide more details regarding the failure code.

HP Customer Support - Service Center

Below is the link to the service manual where you can find the 256 GB M.2 NVMe SSD removal and replacement procedure.

Maintenance and Service Guide HP ProBook 440 G7 Notebook PC

You can use the HP cloud recovery software with another PC and a 32 GB USB flash drive to reinstall Windows, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility...

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Customer Sup...

Here is the link to download the software:

Cloud Recovery Client

This package provides the Cloud Recovery Client for supported computer models using a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142993.exe 

[mythko]

I bought my Probook off someone else, and this one has 512gb of storage

[Paul_Tikkanen]

Then you can install a 512 GB NVMe SSD, or even a  1TB one if you want. 

The product number of your notebook indicates that it originally came with a 256 GB NVMe SSD.