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‎05-19-2020 06:01 PM

HP Recommended
Product: HP Notebook - 15-db0069wm
Operating System: Microsoft Windows 10 (64-bit)

Hello, I suspecy my HDD in my laptop has failed so I used HP Cloud Recovery tool to create a recovery disk on a 32GB USB flash drive. After  trying to boot my laptop with the recovery drive I receive an error followed by a warning that reads "Recovery not supported under current configuration, please enable acceleration option for Intel Smart Response Technology and try again." I would greatly appreciate it if someone can help me solve this. There is hours of school work that I need to recover from this laptop. Thanks! 

1 person had the same question
1 REPLY 1

‎05-19-2020 06:06 PM

HP Recommended

The safest thing to do is remove the hard drive.

Connect it to a working PC using a SATA-to-USB cable.

Retrieve files.

 

Anything else if you don't know what you are doing risks the hard drive being overwritten with a new installation of Windows.

 

.

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