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‎04-16-2024 04:56 PM

HP Recommended
Product: HP 245 14 inch G9 Notebook PC (788D2AV)
Operating System: Microsoft Windows 11

Hello everyone! My Windows 11 22H2 just crashed itself (showing "reset system" at boot for a millisecond then reboot and do the same thing after bootlooping for 1 hour). I formatted the C drive partition where windows was (made a backup with Windows PE) and the EFI partition because it was causing the problem after doing some tests. Now i can't access HP Recovery with F11 in boot menu because HP's EFI was not found (i deleted it by formatting the EFI partition). Does anyone knows how to get back the HP EFI?

1 REPLY 1

‎04-16-2024 05:49 PM - edited ‎04-16-2024 05:51 PM

HP Recommended

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/


Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

 

If in warranty let HP fix it

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

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