• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-17-2021 05:19 PM

HP Recommended

Hi,

 

I have followed the steps you instructed me to do, and I still have not exited the recovery page and cannot reach the default Home Screen, please help

Was this reply helpful? Yes No

‎04-17-2021 05:24 PM

HP Recommended

Hi:

 

Unfortunately, I don't have any other suggestions for you to try. 

Was this reply helpful? Yes No

‎04-17-2021 09:23 PM

HP Recommended

Hi

 

Thank you for your message. What I’m going to do is, as it is very late here in the UK, tomorrow, I will send several screenshots showing me what the steps take me to, maybe I’m doing something wrong.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.