• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-18-2019 03:33 AM

HP Recommended
Product: Example: HP Pavilion 15 NOTEBOOK PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hello
My laptop suddenly one day went to the "Preparing to configure windows screen" and got stuck there. I opened the recovery manager and tried to restore the computer to ita original settings. However I get the following message now whenever I try to boot up the laptop:

"Restoration Incomplete
The restoration did not complete.
Please select one of the following options:
Save log
Details
Retry"

Under details it says: 

SysPrep was not launched properly...

IMG-20190823-WA0001.jpeg

 

1 REPLY 1

‎09-18-2019 06:59 AM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

I may have an alternative way you can reinstall W8.1 so you can get your notebook working again.

 

If you don't know, use this guide to find that info...

 

https://support.hp.com/us-en/document/c00033108

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.