09-08-2017 09:19 AM
Hi , I have bought HP Elitebook x360 which comes with Windows 10 pro pre-installed version 1607 , then I have made USB Image recovery from HP Recovery manager ( which I'm allowed to make once ) , then I made the windows 10 creator update to version 1703 , and now I check HP recovery manager program and I see that function to use the HP Recovery Image USB that I have created before making this update is disabled due to updating my OS , So my question is How can I install the HP recovery image to restore my laptop like factory state in the future if it got errors !
Thank you ~
09-20-2017 11:40 AM
Thank you for reaching out to HP!
Here is a link that will direct you to a guided recovery tool:http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc§ion=ccweb.
If you are comfortable, here is a link to create your own windows 8 image: https://www.microsoft.com/en-us/software-download/windows8.
Here is a guide to reinstalling your operating system: https://support.hp.com/us-en/document/c01883653.
I hope that this information was helpful!
Have a great day & Thanks for being the best part of HP! Trinity
09-20-2017 09:31 PM
If you have upgraded the Operating System, then the recovery manager or F11 recovery may not work properly. The only option now would be using the USB Recovery disk for installation to restore the PC to factory defaults settings.
You may insert the disk and use F9 Key to start the pre-boot menu and select the USB Disk Drive to boot and Continue with the installation. It will restore the PC to factory defaults, however not sure, if F11 recovery would work again.
Also, make sure you do the data backup before performing recovery.
Although I am an HP employee, I am speaking for myself and not for HP.
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09-20-2017 10:11 PM
Welcome to HP Forum
Please use below URL for gettting an information for Recovery media installation
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