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‎09-08-2017 09:19 AM

HP Recommended
Product: HP Elitebook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi , I have bought HP Elitebook x360 which comes with Windows 10 pro pre-installed version 1607 , then I have made USB Image recovery from HP Recovery manager ( which I'm allowed to make once ) , then I made the windows 10 creator update to version 1703  , and now I check  HP recovery manager program  and I see that function to use the HP Recovery Image USB that I have created  before making this update is disabled due to updating my OS , So my question is  How can I install the HP recovery image to restore my laptop like factory state in the future if it got errors ! 

 

 

Thank you ~

3 REPLIES 3

‎09-20-2017 11:40 AM

HP Recommended

Hello,

 

Thank you for reaching out to HP!

 

Here is a link that will direct you to a guided recovery tool:http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb.

 

If you are comfortable, here is a link to create your own windows 8 image: https://www.microsoft.com/en-us/software-download/windows8.

 

Here is a guide to reinstalling your operating system: https://support.hp.com/us-en/document/c01883653.

 

I hope that this information was helpful!

 

Have a great day & Thanks for being the best part of HP! Trinity

I am an HP employee.
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‎09-20-2017 09:31 PM

HP Recommended

If you have upgraded the Operating System, then the recovery manager or F11 recovery may not work properly. The only option now would be using the USB Recovery disk for installation to restore the PC to factory defaults settings. 

You may insert the disk and use F9 Key to start the pre-boot menu and select the USB Disk Drive to boot and Continue with the installation. It will restore the PC to factory defaults, however not sure, if F11 recovery would work again.

 

Also, make sure you do the data backup before performing recovery.

Thank you!

Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
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‎09-20-2017 10:11 PM

HP Recommended

Welcome to HP Forum 

Please  use  below  URL  for  gettting an information for  Recovery  media  installation

https://support.hp.com/in-en/document/c04346420

 

Prashant
I am an HP Employee
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give us some reinforcement by clicking the solution and kudos buttons

 

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