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‎02-08-2021 10:31 PM

HP Recommended
Product: HP Notebook 15-r119tu
Operating System: Microsoft Windows 10 (64-bit)

When I launch HP Recovery Manager to recover my system, the "System Recovery" option is greyed out

images (20).jpeg

How can I solve this problem

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2021 07:32 AM

HP Recommended

Hi:

 

Since your notebook came with Windows 8.1 with Bing (64-bit) from the factory, and you upgraded to W10, very often that disables the recovery manager.

 

If you need to reinstall W10, you can make bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-r119tu Software and Driver Downloads | HP® Customer Support

 

Unfortunately, W8.1 with Bing was never offered as a free download from Microsoft.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-09-2021 07:32 AM

HP Recommended

Hi:

 

Since your notebook came with Windows 8.1 with Bing (64-bit) from the factory, and you upgraded to W10, very often that disables the recovery manager.

 

If you need to reinstall W10, you can make bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-r119tu Software and Driver Downloads | HP® Customer Support

 

Unfortunately, W8.1 with Bing was never offered as a free download from Microsoft.

Was this reply helpful? Yes No
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