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‎08-17-2019 05:36 PM

HP Recommended
Product: HP Notebook - 15-ay507tx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am facing "HP laptop PIN.BP.SIZE not defined" issue while I am recovering my laptop. The details are..

 

My HDD was crashed and I replaced with new Samsung SSD (1 TB).

I have created HP recovery media  on USB at the time of purchase of this laptop. 

I have enabled to boot from USB and selected "System Recovery"  from recovery manager.

While its doing recovery process I have got error "HP laptop PIN.BP.SIZE not defined"

 

Any help in this issue?  

1 person had the same question
1 REPLY 1

‎08-17-2019 07:11 PM

HP Recommended

Hi:

The only suggestion I can offer if the factory reset isn't working, would be to clean install W10 using the Media creation tool at the link below. You can make a bootable W10 USB installer. You will need an 8 GB USB flash drive for this.

https://www.microsoft.com/en-us/software-download/windows10

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-ay500-Notebook-PC-series/12229013

 

 

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