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HP Recommended
Pavilion 15-au123cl
Microsoft Windows 10 (64-bit)

Recently i did a clean installation of windows 10 and after all my hp applications are lost and when iam searching for recovery manger nothing shows up. As i tried to install it manually by downloading setup for notebook from hp website but it did not solve the problem.I cannot perform factory reset without hp recovery manager by pressing f11 keys .I cant see system recovery on f11 keys.Recovery partition is still present .As i installed recovery manager in  recovery drive(because before clean installtion i can open recovery manager from there too) when iam opening it from there error harddisk.dll not found and dzip32.dll not found

 

Please Help and Thanks in advanceScreenshot (1).pngScreenshot (2).png

1 REPLY 1
HP Recommended

@surendrasuri

Based on your comments, it sounds like your installation of Win10 somehow corrupted the HP Recovery information, and even though the Recovery partition is still there, it does not appear to work properly, anymore.

Your only recourse at this point would be to order HP Recovery Media and use that.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836
If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.



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