HP Redemption Cell offer not valid yet

[Royv]

Hello Team,

I bought a HP Laptop on May 26th and opted for the offer.
Gift Selected :  Additional 2 Year Extended Warranty + 1 Year Protegent Antivirus
Redemption reference code is- WIAJ868836WI

Notebook Model Number:  HP Notebook 15s-du0094TU

Got Credentials of Protegent Antivirus,its not working. Error "Username or Password is incorrect"
Warranty is not extended yet.
Please help on this.

Regards
Roy

[WAWood]

@Royv 

Don't understand your warranty situation -- as did you get this on May 26 of this year or last year?  If last year, the warranty is long expired and I don't believe you can renew it NOW.  IF this year, and your warranty shows as expired, then you have to register it through HP Customer Support to reset the warranty dates.

As to redemptions, those are sales promotions and we have nothing to do with those and the one you mention might actually be offered only by a local reseller -- and if that is the case, you have to contact THEM not HP.

HP International Support: http://welcome.hp.com/country/w1/en/support.html

HP Phone Support: https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[Royv]

Sorry it was May 22nd  2020 and the email received from address (HP Redemption Cell