cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
90
Flag Post

HP Redemption Cell offer not valid yet

HP Recommended
HP Notebook 15s-du0094TU
Microsoft Windows 10 (64-bit)
Hello Team,
I bought a HP Laptop on May 26th and opted for the offer.
Gift Selected :  Additional 2 Year Extended Warranty + 1 Year Protegent Antivirus
Redemption reference code is- WIAJ868836WI
Notebook Model Number:  HP Notebook 15s-du0094TU
Got Credentials of Protegent Antivirus,its not working. Error "Username or Password is incorrect"
Warranty is not extended yet.
Please help on this.
Regards
Roy
2 REPLIES 2
Highlighted
Level 15
Level 15
23,488 23,427 2,168 5,116
Message 2 of 3
Flag Post
HP Recommended

@Royv 

Don't understand your warranty situation -- as did you get this on May 26 of this year or last year?  If last year, the warranty is long expired and I don't believe you can renew it NOW.  IF this year, and your warranty shows as expired, then you have to register it through HP Customer Support to reset the warranty dates.

 

As to redemptions, those are sales promotions and we have nothing to do with those and the one you mention might actually be offered only by a local reseller -- and if that is the case, you have to contact THEM not HP.

 

HP International Support: http://welcome.hp.com/country/w1/en/support.html

 

HP Phone Support: https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Sorry it was May 22nd  2020 and the email received from address (HP Redemption Cell
 

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation