HP Revovery Manager Error

[Germano46]

Hi Everyone, I was resetting my laptop to the factory condition and everything was fine until it showed up a recovery manager  error, stating Restoration Incomplete and below are three options, Save log, Details and Retry. And in the background there is CMD window displaying The system cannot find the drive specified.

Nothing is working, I don't know what to to do and why its like this, the source of this error I cant figure out.

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your notebook?

Use this guide to find that information...

https://support.hp.com/us-en/document/c00033108

[Germano46]

Hi Paul...

The product number is 2CJ22EA.

HP Pavilion Power - 15-cb002ne.

[Paul_Tikkanen · Accepted solution]

Hi:

You have two ways to try and get W10 reinstalled.  You will need access to another working Windows PC for this...

1. Make a bootable recovery drive using the HP cloud recovery client utility.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205

There is a trick to getting the tool to accept the product number.

Immediately after entering the product number in the window, press the Enter key.

If you click off that window, it will report an invalid product number.

2. If that doesn't work, then clean install W10 by making a bootable W10 USB installer using the Media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-power-15-cb000-laptop-pc/15551388

If you have to resort to the second method to reinstall W10, when you get to the part of the installation process that asks 'Where do you want to install Windows, delete every partition on the hard drive, leaving just one partition of unallocated space.  Click Next, and W10 should begin to install.

[Germano46]

Hi Paul

Thanks for the solutions you have shared, I'll go for the cloud recovery. And can you tell me what exactly the problem is. As my doubt is pointing towards the Factory Installed Recovery Media. And also it should be on the SSD, right...? 

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I don't know why the recovery failed but there is no way that I know of to get it to work.

The recovery partition should be on the SSD but it won't work without the recovery manager program.

The cloud recovery client tool makes a recovery drive that contains W10, the drivers and the original HP software that came with your PC.

It will not create a new recovery partition.  At least it didn't for me when I had to use it on my HP 255 G7 business class notebook.

[Germano46]

Ok, got it,

Before this I had also done a recovery media from HP Recovery Manager, and I did try to recover from that media (USB) as well, but since it is a copy of the same source I guess it gives the same error. What you say?

[Paul_Tikkanen]

Yes, it is very possible that since it is from the same source, it didn't work.

It is also very possible the cloud recovery tool media won't work either, but I think you should give it a try.

[Germano46]

Hi Paul,

Greetings of the Day!

Well I did the Cloud Recovery process and I'm happy to inform you it worked perfectly. It also created the Recovery partition as well. Feels completely took out from the box.

Thanks a lot for your help, appreciate.

Have a good day ahead.😊 

[Paul_Tikkanen]

That is good news!

You have a great day too!

Paul