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‎02-06-2019 05:56 PM

HP Recommended
Product: HP STREAM 11
Operating System: Microsoft Windows 10 (64-bit)

ORDERED HP RECOVERY MEDIA TO FIX PC BUT IM NOT SURE IF IT IS WORKING SHOWING SAME SCREEN AS BEFORE USB RECOVERY MEDIA WAS PUT IN USB PORT

 

12 REPLIES 12

‎02-07-2019 12:34 AM

HP Recommended

Insert the usb flash drive in a port with Stream powered off. Power up  and immediately start tapping the Esc key. This should open a menu where F9 Boot options is a choice. Tap F9 key. Use the arrow keys to move to and select/highlight USB. Next tap Enter key and follow instructions on the screen from there.

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‎02-07-2019 12:43 AM

HP Recommended
Spoiler
I HAVE DONE THIS. THIS IS WHEN IT TELLS ME COMPUTER NOT SUPPORTED
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‎02-07-2019 12:49 AM - edited ‎02-07-2019 12:59 AM

HP Recommended

You said in your first post it is showing the same screen as before inserting the usb. OR, do you mean you weren't booting  using F9 before and this is first time you have seen that screen?What were you seeing on the screen before using the Recovery Media?

If you are only seeing that screen after booting using F9 it means the Recovery Media is wrong one for your model- or possibly the drive on your Stream has died.

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‎02-07-2019 01:16 AM

HP Recommended

AT FIRST ALL IT DID WAS SHOW THE SCREEN CHOOSE AN OPTION AN IT DID THIS FOR ABOUT 2 HOURS SO I POWERED OFF THE PC AN TURNED BACK ON DID ESC AN F9 USB OPTION ON GAVE ME A SCREEN THAT SAID THIS COMPUTER IS NOT SUPPORTED BY THE SYSTEM RECOVERY MEDIA.  YOU WILL NOT BE ABLE TO CONTINUE TO RECOVER THIS SYATEM WITH THESE MEDIA. 

ERROR:  0100-82A9-8505

                0122-0-1

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‎02-07-2019 01:21 AM

HP Recommended

Sounds like HP may have sent the wrong Recovery USB. 

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‎02-07-2019 01:22 AM

HP Recommended

THIS IS THE MESSAGE I GETTHIS IS THE MESSAGE I GET

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‎02-07-2019 01:23 AM

HP Recommended

WHAT DO I NEED TO DO

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‎02-07-2019 01:38 AM

HP Recommended

How did you order the Recovery Media? If by phone you need to call the same number. If you ordered online from your Support page try start here:

https://support.hp.com/us-en/contact-hp/product/hp-stream-11-y000-laptop-pc/12499227/model/12716822

 

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‎02-07-2019 01:43 AM

HP Recommended

YES MA'AM I ORDERED ONLINE. THANK YOU VERY MUCH FOR YOUR HELP!!!!!!!!!!!!!

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