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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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17 12 1 2
Message 1 of 4
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HP Software updates

HP Recommended
HP15da
Microsoft Windows 10 (64-bit)

Windows Update successfully installed Hewlett-Packard Development Company, L.P. - Keyboard - Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support today, so why is it still showing as an available optional update in Windows Update??

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@JohnM29

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,
Windows 10 optional updates, also known as “Preview releases”, will include non-security fixes and improvements. As it says, its optional update not an important update. Click here: https://support.hp.com/in-en/document/c04730900 to know more about HP Notebook PCs - Installing Windows 10.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Level 2
17 12 1 2
Message 3 of 4
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HP Recommended

No help at, Echo_Lake.

They may be "Optional", but if I have opted to install it, why does it continue to show in Windows Update?

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HP Support Agent
HP Support Agent
19,321 19,280 843 897
Message 4 of 4
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HP Recommended

@JohnM29

Thank you for posting back.

 

That could be a possible software conflicts, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

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