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‎09-26-2020 07:04 AM

HP Recommended
Product: HP15da
Operating System: Microsoft Windows 10 (64-bit)

Windows Update successfully installed Hewlett-Packard Development Company, L.P. - Keyboard - Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support today, so why is it still showing as an available optional update in Windows Update??

3 REPLIES 3

‎09-29-2020 12:59 PM - edited ‎09-29-2020 01:00 PM

HP Recommended

@JohnM29

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,
Windows 10 optional updates, also known as “Preview releases”, will include non-security fixes and improvements. As it says, its optional update not an important update. Click here: https://support.hp.com/in-en/document/c04730900 to know more about HP Notebook PCs - Installing Windows 10.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎10-09-2020 06:03 AM

HP Recommended

No help at, Echo_Lake.

They may be "Optional", but if I have opted to install it, why does it continue to show in Windows Update?

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‎10-10-2020 04:16 PM

HP Recommended

@JohnM29

Thank you for posting back.

 

That could be a possible software conflicts, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

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