HP Sparekey Recovery to access BIOS

[AuroBelrose]

I'm trying to figure out what is causing my games to crash after a few minutes of playing. Searched if people had the same problem and seeing something about XMP of the ram that can be changed in the BIOS setup. I restart the PC and press F10 to get to the BIOS but it's asking for administrator password and I never set one up. I tried different passwords three times and took me to HP Sparekey Recovery... another thing I never set up. I just need help getting into my BIOS.

System SN: [Personal Information Removed]

I just want to get into my BIOS so I can see if the ram is being the problem... If not then I will be back to set up another help request because this is stumping me.

[Raj_05]

Hi @AuroBelrose,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[Raj_05]

Hi @AuroBelrose,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support