cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
12 10 0 13
Message 81 of 207
Flag Post
HP Recommended

Results of my SetupDiag file.


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
System Information:
Machine Name = PIERRE-LAPTOP
Manufacturer = HP
Model = HP Spectre x360 Convertible 15-ch0xx
HostOSArchitecture = x64
FirmwareType = UEFI
BiosReleaseDate = 20181106000000.000000+000
BiosVendor = F.24
BiosVersion = F.24
HostOSVersion = 10.0.17134
HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
TargetOSBuildString = 10.0.18298.1000 (rs_prerelease.181205-1436)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers =
UpgradeStartTime = 12/11/2018 2:56:34 PM
UpgradeEndTime = 12/12/2018 5:10:40 PM
UpgradeElapsedTime = 1.02:14:06
ReportId = C8A1FFF6-B54D-4612-8A5D-9F998E49E7F9

Error: SetupDiag reports rollback failure found.
Failure Data: Last Phase = SafeOS,End, Last Operation = Close log files, Error = 0xC1900101-0x30017
Refer to https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes for error information.

Highlighted
Level 4
27 21 0 79
Message 82 of 207
Flag Post
HP Recommended

Not sure what happened the post I made early morning Saturday (US centrtal time) but since it seems to have vanished, here it is again:

 

I hope TrintySoMe stops pasting the same text into messages to everyone, I've already had the fallback to 1803 fail once requiring a recovery that doesn't work (at least for me). The advice does not work. 

 

Watching the Windows Weekly podcast a couple weeks ago Paul Thurrott mentioned something about an 1809 issue still happening (then) regarding an Intel Graphics Driver that Microsoft pushed out in 1809. There were no details and I have not gone looking for the details since we can't slipstream a new driver into the install anyway. i will look to see if a driver can be added, if anyone knows how to do this please send me a PM.

 

For anyone interested you can find instructions on how to use and download the Microsoft Windows Setup Diag program here: Microsoft Windows setup diagnostics tool

 

This makes it much easier to see the errors, you don’t have to manually dig through the folders to find the logs. This does it for you. If enough people run this and post the results here it might make it easier to figure out what the real problem is, also it helps make the case to HP that there really is a problem they need to fix. My instinct suggests this is a driver issue, even though it may take a BIOS update to fix it. Remember that until about halfway through the Windows Insider builds, 1809 installed and worked fine. 

 

I’ve been trying to find documentation on providing drivers for the Windows installer but don’t have anything definitive yet. If it is a driver issue and we can have the install use known working drivers for all the components we think it could be, then we might be able to tell HP and Microsoft how to fix the darn thing. The alternative seems to be waiting for HP and MS even admit there is a problem.  I think the cut and paste tone from TrintySoMe speaks volumes as to the priority of this issue to HP. Maybe MS can/will do something about this, even if it is simply to talk to the right person at HP to get something done, so I created another bug report in the Feedback hub.

 

Please upvote it here:  https://aka.ms/AA3ls3k

This link will open in a browser that will launch the Feedback Hub, please take a minute to upvote the report, the more “me too” feedback they get, the more visible it is at MS.

 

Here is the latest install failure from my system:

Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
System Information:
Machine Name =
Manufacturer = HP
Model = HP Spectre x360 Convertible 15-ch0xx
HostOSArchitecture = x64
FirmwareType = UEFI
BiosReleaseDate = 20181106000000.000000+000
BiosVendor = F.24
BiosVersion = F.24
HostOSVersion = 10.0.17134
HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
TargetOSBuildString = 10.0.17763.107 (rs5_release_svc_prod2.181026-1406)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers =
UpgradeStartTime = 12/14/2018 5:49:30 PM
UpgradeEndTime = 12/14/2018 6:05:23 PM
UpgradeElapsedTime = 00:15:53
ReportId = e4525611-a94e-4d34-958a-cd645228a0d0

Error: SetupDiag reports rollback failure found.
Failure Data: Last Phase = Downlevel,End, Last Operation = Remove System Restore checkpoints, Error = 0xC1900101-0x20017
Refer to https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes for error information.

Highlighted
Level 4
27 21 0 79
Message 83 of 207
Flag Post
HP Recommended

@MrPierre

TargetOSBuildString = 10.0.18298.1000 (rs_prerelease.181205-1436)

 

Hi MrPierre, 

Are you installing 1809 or the latest build of 19H1? 

 

 

0 Kudos
Highlighted
Level 3
29 23 0 32
Message 84 of 207
Flag Post
HP Recommended

Thanks for the imformative post. Hopefully HP will escalate these diagnostic reports back to the right development teams...although i doubt it. below is my dignostic report for HP's info:

 


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
System Information:
 Machine Name = JOHNSPECTRE
 Manufacturer = HP
 Model = HP Spectre x360 Convertible 15-ch0xx
 HostOSArchitecture = x64
 FirmwareType = UEFI
 BiosReleaseDate = 20181015000000.000000+000
 BiosVendor = F.23
 BiosVersion = F.23
 HostOSVersion = 10.0.17134
 HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
 TargetOSBuildString = 10.0.17763.107 (rs5_release_svc_prod2.181026-1406)
 HostOSLanguageId = 2057
 HostOSEdition = Professional
 RegisteredAV =
 FilterDrivers =
 UpgradeStartTime = 25/11/2018 18:06:34
 UpgradeEndTime = 25/11/2018 18:29:31
 UpgradeElapsedTime = 00:22:57
 ReportId = f365abdc-510b-4880-9568-37a5f2bb572c
Error: SetupDiag reports rollback failure found.
Failure Data: Last Phase = Downlevel,End, Last Operation = Remove System Restore checkpoints, Error = 0xC1900101-0x20017
Refer to https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes for error information.
Highlighted
Level 17
Level 17
47,637 41,884 4,592 12,182
Message 85 of 207
Flag Post
HP Recommended

Maybe it is just me. I really don't understand what those of you in this thread just won't accept what appears as me as currently obvious. Microsoft has not made manufacturers and owners happy with the lack of compatibility of Windows 10 version 1809 OS to products that were perfectly compatible with Windows 10 version 1803. 

 

Windows 10 version 1803 works fine with all of my applications and until Microsoft works out the admitted bugs in the latest upgrade to 1809 and beyond I am not going past that version.

 

Have a happy and hopefully stress-free 2018 Christmas holiday season!



I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops, use the Fn+Esc keystroke while logged into Windows to locate. the Product number
Highlighted
Level 1
1 1 0 8
Message 86 of 207
Flag Post
HP Recommended

I didn't buy my HP product from Microsoft. In fact believe it or not I bought it from HP! Microsoft does not supply the drivers and BIOS for my system, weirdly enough HP does.

 

HP is at fault for not ensuring that their high end devices are compatible with the latest version of windows. This update is now being served to users, and plenty of other manufacturers have not had an issue delivering the update. 

 

Is it wrong for me to expect my device to be up to date? That the manufacturer should be able to release updates for drivers to improve the experience of my device?

 

I have older devices that run 1809 no problem. Others have pointed out that older HP computers also run the update with no issues. 

 

HP have failed many of us by not providing any updates as to what is going on. It is ridiculous.

 

Highlighted
Level 2
12 10 0 13
Message 87 of 207
Flag Post
HP Recommended

No joy with either the 1809 update or the latest MS preview updates.

Highlighted
Level 2
12 10 0 3
Message 88 of 207
Flag Post
HP Recommended

Ch0xx, now in China, just received 1809 upgrade in Windows Update. No joining preview program, so that may be an official update. Maybe HP has solved this problem? I will keep track of the update process.

Hope I will have good luck. 🖖

0 Kudos
Highlighted
Level 2
3 3 0 9
Message 89 of 207
Flag Post
HP Recommended

@Erico The problem is that 1809 is no longer beta and is being automatically pushed by Microsoft to this PC. So it's an endless cycle of Windows trying to update itself, failing and rolling back, then trying again on the next reboot and failing again. Since the PC ships with Windows 10 Home there is no option to defer the upgrade. I literally do not have the option to tell it to stay on 1803 short of blocking access to the microsoft servers on my router.

 

Meanwhile, the average user who is not technically savy is running into this problem, and has not been given any notification from HP. No help articles exist explaining the problem, and customer support seems completely oblivious to the problem and asks users to perform recovery restores which will not help them.

Highlighted
Level 4
87 75 5 43
Message 90 of 207
Flag Post
HP Recommended

Here's what my system says about the failed 1809 install.  Error code indicates a driver issue:


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
System Information:
Machine Name = DENNYS-SPECTRE
Manufacturer = HP
Model = HP Spectre x360 Convertible 15-ch0xx
HostOSArchitecture = x64
FirmwareType = UEFI
BiosReleaseDate = 20180614000000.000000+000
BiosVendor = F.21
BiosVersion = F.21
HostOSVersion = 10.0.17134
HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
TargetOSBuildString = 10.0.17763.190 (rs5_release_svc_prod1.181114-1827)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers =
UpgradeStartTime = 12/11/2018 8:22:39 PM
UpgradeEndTime = 12/11/2018 8:56:40 PM
UpgradeElapsedTime = 00:34:01
ReportId = A385185A-D7DD-4F9A-8BC4-9A0BAF8548D8

Error: SetupDiag reports rollback failure found.
Failure Data: Last Phase = Downlevel,End, Last Operation = Remove System Restore checkpoints, Error = 0xC1900101-0x20017
Refer to https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes for error information.

HP Spectre x360 convertible - 15t-ch000 CTO, product 2FW62AV. Intel (Kaby Lake H) i7-8705G (3.1 - 4.1 GHz, 8MB Cache, 4 Core, + Radeon RX Vega M GL Graphics (4GB GDDR)16 GB DDRS-2400 SDRAM , 1 TB PCIe NVMe M.2 SSD (Toshiba), 15.6 4K IPS, Intel 802.11b/g/n/ac (2x2) Wi-Fi and Bluetooth 4.2 Combo. Windows 10 Pro
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation