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    Fix Windows 10 Update Issues

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Level 3
29 25 0 25
Message 51 of 207
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Unfortunately, I'm totally agree with OzzyKH.

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17 12 0 10
Message 52 of 207
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Microsoft released 17763.194.181203-1758.RS5_RELEASE_SVC_PROD1_CLIENTMULTICOMBINED_UUP_X64FRE_EN-US.iso

Let's call it 1812.

Someone can tell us if a 1812 clean ISO install it's working?

 

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7 6 1 12
Message 53 of 207
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1809 is now being offered via Windows Update to x360 owners such as myself. Since the update still fails to install, this means anyone with Windows 10 Home (which the laptop comes with) will now be forced to repeatedly install an update that is guaranteed to fail.

 

Hopefully this now means there's some urgency in fixing this, and maybe consider taking less than 3 months to release a fix next time...

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Level 2
12 10 0 13
Message 54 of 207
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I can confirm that the F24 bios update does NOT fix the issue.

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4 4 0 3
Message 55 of 207
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I have tried multiple times , I have even rest my 1803 bulid and have tried to update again , all attempts have been a failure 😞 

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Level 3
29 23 0 32
Message 56 of 207
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Where did you download the F24 Bios from? My system is still showing ver F23. I have tried updating via Device Manager and the HP site but cannot find ver F24.

 

Thanks in advance.

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Level 3
29 25 0 25
Message 57 of 207
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You find the F.24 on

https://support.hp.com/us-en/product/detect?source=swd

 

But like MrPierre wrote, it doesn't solve the problem with 1809. A clean install neither, by the way.

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Level 3
29 23 0 32
Message 58 of 207
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Thank you for the link. Have at least got the latest Bios but as you say 'no 1809 yet' - I wish HP would atleast communicate with us or give an idea of when we can expect a fix.

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29 23 0 32
Message 59 of 207
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Just recieved this mail from HP. This is not the way forward. I work for MSFT and passing the buck is not good enough. It takes two to tango...It's a joint problem that both parties should be working on to rectify. I bought a HP Laptop not a MSFT one.

 

Hello,   Thank you for that information. That update is a Windows update and not something that HP has control of. Please refer to Windows as they can provide you with more information on their updates.    Best, TrinitySoMe Executive Escalations Social Media Ambassador CS Americas HP Inc.  Palo Alto CA USA  
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29 23 0 32
Message 60 of 207
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Hello,   Thank you for that information. That update is a Windows update and not something that HP has control of. Please refer to Windows as they can provide you with more information on their updates.    Best, TrinitySoMe Executive Escalations Social Media Ambassador CS Americas HP Inc.  Palo Alto CA USA  
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