HP Spectre 360 Not Turning On

[laptoptro101]

My laptop won’t turn on, the power light on the power key turns on and then turn off itself in few seconds. The laptop is charging when I put the power cable in. I tried using different power cable and no luck. The screen is blank and the fans are not turning on. I tried holding the power key for 30 seconds and tried other troubleshooting but no luck. This laptop is only less than a year old and I don’t use laptop often too. Surprised to see 1 year old laptop not very often use doesn’t turn 

[Raj_05]

Hi @laptoptro101,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried some basic troubleshooting steps. Here are a few more things you can try.

Check Power Adapter and Connections:

• Ensure the power adapter is firmly connected to both the laptop and the power outlet.
• Try using a different power outlet to rule out issues with the current outlet.

Reset Power:

• Disconnect the power adapter from the laptop.
• Remove the battery, if possible (some models have non-removable batteries).
• Press and hold the power button for about 30 seconds to drain any residual power.
• Reconnect the battery (if removable) and the power adapter, then try turning on the laptop.

External Monitor Check:

• Connect your laptop to an external monitor using an HDMI cable (if available).
• Power on the external monitor and then the laptop. Sometimes, the laptop screen may be the issue rather than the entire system.

BIOS Reset:

• If the laptop has a reset hole for the BIOS, use a paperclip to gently press into the hole to reset the BIOS settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support