HP Spectre 360

[rdskn]

Hi, after installing a new hard drive and reinstalling windows 10 from microsoft site, my laptop no longer auto-rotates and there were no rotation charm buttons in the action centre .  I tried adding SensorPresent DWORD 1 to the autorotation key in the registry and I now have a rotation lock button.  I tried downloading NVIDIA and Intel graphics drivers from the HP driver site but the most recent drivers for my model on that site would not install stating they are not compatible with the version of windows.  They were listed as compatible with Windows 10 v1909 but my version of Windows 10 is 20H2.

Why are the drivers on the HP site for my model out of date?

Can I get latest compatible graphics drivers? eg direct from NVIDIA/Intel

How can I get my Spectre 360 to autorotate?

[WAWood · Accepted solution]

@rdskn 

This is exactly what happens when you replace the HP OEM version of Windows that came preloaded, complete with HP drivers, with something from Microsoft, that has only generic drivers.  Some of the hardware does not work properly anymore.

You probably installed the most current Windows 10 version and that was a mistake because HP has not yet published drivers for that version.  So, unless you restore to an older version of Windows 10, this problem will remain.

The drivers you get from Intel might work, but those from Nvidia will probably NOT work.

Your best bet, at this point, since you probably did not spend the 15 minutes it would have taken to create an image backup to restore FROM, is now to completely reformat your PC using HP Recovery Media.  That will reset the Windows version but it will also reinstall the HP drivers.

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

[rdskn]

Thank you.  I'll follow your helpful instructions.