HP Spectre Laptop

[Jahra]

Can anyone explain why a HP Spectre Laptop/Notebook closes down when fully charged.

The Laptop is 6 weeks old.

[Hawks_Eye]

Hi @Jahra 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Jahra]

Hello

Thank you for your response. 

The unit serial number is [edited]

The product ID is 9V7J2EA#ABV

Regards

Jahra

[Hawks_Eye]

@Jahra 

Thanks for replying.

It sounds like your HP Spectre x360 2-in-1 Laptop might be experiencing a power management or hardware-related issue.

Here are some steps to troubleshoot:

 

Step 1: Check Power Settings

1. Open Control Panel > Power Options.
2. Select your active power plan and click Change plan settings.
3. Ensure settings for "Plugged in" and "Battery" modes are configured to prevent shutdowns.

 

Step 2: Update BIOS and Drivers

1. Visit the HP Support website and download the latest BIOS and driver updates for your laptop model.
2. Install the updates and restart your laptop.

 

Step 3: Run Battery Diagnostics

1. Use the HP Hardware Diagnostics tool to test your battery.
2. Restart your laptop and press F2 repeatedly during startup to access diagnostics.
3. Select Battery Test and follow the instructions.

 

Step 4: Check Event Viewer

1. Open Event Viewer by searching for it in the Start menu.
2. Look for Kernel-Power events under Windows Logs > System to identify shutdown causes.

 

Step 5: Reset Power Management

1. Turn off the laptop and unplug it.
2. Press and hold the Power button for 30 seconds.
3. Plug it back in and turn it on.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye