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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HP Spectre X360 15 inch Model 3f0 Cannot find boot drive

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02-19-2019 01:20 PM
Last week when I turned on my Spectre X360 I was sent to the BIOS with an error message saying 3f0 meaning that It cannot find the SSD and boot into the operating system. After turning the computer on and off multiple times, if finally stopped sending me the message and entered windows 10. I tested the SSD it is only at 5% of its life, only rewriting 5 tb total compared to its 100 tb life. I ran a SMART check and it found no errors, ran a disk check found no errors, I simply do not know why the computer can't find the ssd to boot sometimes. It has never blue screened before. Can anyone help me and find why this is happening?
02-20-2019 03:51 PM
Thank you for posting on the HP Support Community.
I see that, your notebook does not boot and provides an error message “Boot device not found”
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Do you get 3F0 error message or SMART Error 313?
Let’s perform troubleshooting steps mentioned in this link: https://support.hp.com/in-en/document/c01443463
Step 1: Perform a hard reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics
Step 5: Perform an HP System Recovery
And, also you could refer to this advisory: https://support.hp.com/us-en/product/hp-spectre-15-ch000-x360-convertible-pc/16779588/model/18161203...
Keep me posted for further assistance,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee
03-05-2019 04:20 PM
I appreciate your efforts to try and resolve the issue. As you've performed all the relevant troubleshooting steps including hard drive test and the issue persists, it sounds like a hardware related issue. Hence the computer needs to be serviced.
HP Support can be reached by clicking on the following link:
- Click on this link – http://www.hp.com/contacthp/
- Select the product type.
- Enter the serial number of your device or select let HP detect your product option.
- Select the country from the drop-down.
- You should see the HP support number or Chat option listed
Please feel free to contact us here anytime you need any further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee