HP Spectre X360 - Blue Screen Of Death - Memory Management

[larnaboldi]

Hi,

I am experiencing random BSOD with my Spectre X360. I cant find a solution to this problem.

Here is the information of the last crash:

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Wed 9/18/2019 12:06:08 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\091819-6984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1AAAB0)
Bugcheck code: 0x4E (0x2, 0x191FFB, 0x2BEFFF, 0x1)
Error: PFN_LIST_CORRUPT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I also experience sometime the MEMORY_MANAGEMENT BSOF.

I have tried the following actions to try to solve the problem:

- Update all drivers
- Memory extensive diagnostic test (more than 48 hours): No errors found

- Extensive virus search and analysis: No infections

- Reset windows

Nothing has worked.

Help please!

[Paul_Tikkanen]

Hi:

The only suggestion I can offer if your notebook has two memory modules installed, would be to remove one and run the notebook with the remaining memory module.

If you get the BSOD, remove that memory module and replace it with the 1st one you removed and run the PC off that one.

My guess is one of the modules is bad but not bad enough to cause a 24 character failure code.

I had the same problem recently with a HP desktop PC where I got the same occasional Blue Screen Of Death - Memory Management error.  Then one day it got so bad the PC locked up and acted crazy.

I performed the HDD and memory test and no errors were reported.

So, I removed all but one of the 4 memory modules, and it was the third one I had tested that was bad.

The first two and last one I ran the PC with, they worked fine.

So I contacted the memory manufacture who offered a lifetime warranty on their products and got the defective memory module replaced free of charge.

The PC has been working fine ever since...about 6 months or so.

[larnaboldi1]

Thanks!

I opened the laptop but I the memory modules are not removable (built into the motherboard).

Any ideas on what should I do?

Best

[Paul_Tikkanen]

Hi:

If the memory modules are integral parts of the motherboard, the only option would be to replace the motherboard.

If you plan to do that, you need to get the motherboard that comes with a windows product key in the BIOS.

Consult the service manual for your specific model notebook for the list of supported motherboards with their HP part numbers.