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‎11-26-2024 07:56 AM

HP Recommended
Product: HP Spectre x360 - 13-ap0033dx

My Spectre no longer recognizes my external monitor.  It was working fine and then one day just stopped.  I have tried Best Buy Geek Squad, and UBreakIFix.  No one has been able to help.  One place told me it was hardware.  The other place said the hardware was fine and it was software.  But neither was able to find the software fix.  Please help as I do not want to purchase a new laptop.  TIA!

Category:
3 REPLIES 3

‎11-26-2024 08:07 AM

HP Recommended

Hi @OdieB 

 

make a power reset

 

HP PCs - How to power reset your computer | HP® Support

 

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‎11-26-2024 02:51 PM

HP Recommended

Unfortunately, that did not work.  Any other ideas?  Has anyone else had this issue and it been resolved?  I have had several different technicians try to fix this with no success.  All drivers have been updated, as well.

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‎11-27-2024 09:14 AM

HP Recommended

Check for BIOS updates.

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