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HP Spectre X360 won't charge

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HP Spectre X360
Microsoft Windows 10 (64-bit)

My HP Spectre X360, model 13-4193nr, Product N1R87UA##ABA won't charge when plugged in. This happened suddenly.

I ran the diagnostics and checked for any needed updates. The computer & drivers are up to date. The HP diagnostics I ran said the battery was good and the charger was bad. I got a new charger that didn't fix the problem. When the battery is removed, and plugged in with the battery charger/adapter, the computer runs. When a new HP battery is installed, the battery will not charge. It appears the motherboard is bad... something that has been reported many times in this community.

  Any suggestions/recommendations? This has been a great laptop until this issue suddenly appeared.

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@rgroesbe

 

I reviewed your post and I understand that the battery is not getting charged correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Thank you for your suggestion. When I go to the HP support site using the link you provided, it shows that I have the latest BIOS and the chipset driver already installed.  Any other suggestions?

Looking underthe chipset drivers, I have this installed:

  Intel Management Engine Interface (MEI) Driver (Windows 10 v1803),11.7.0.1057 Rev.B

My operating system is Windows 10 v 10.0.19042 Build 19042

My Bios version is American Megatrends f.54,12/27/2019

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@rgroesbe

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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