• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-25-2020 07:15 AM

HP Recommended
Product: HP Spectre XT pro 13-b000
Operating System: Microsoft Windows 10 (64-bit)

HP Spectre XT pro 13-b000 - Black screen and not booting. Product Number: B8W13AA.

I have tried all of the recommendations from HP but with no success, the next step is to create a 'BIOS recovery usb flash drive' and see if that works, but when trying to do so I cant find the 'BIOS exe file' from HP Support for this laptop or any BIOS exe file. 

Does anybody no where the BIOS exe file is located for this laptop and has anybody ever have the same problem with the dark screen and not booting.

Any help would be appreciated .

Kevin

1 REPLY 1

‎09-28-2020 04:44 AM

HP Recommended

@KevinW5081

 

I reviewed your post and I understand that you want to do a BIOS recovery and unable to find the BIOS EXE file.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Below is the link to the BIOS file for the computer.

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88691.exe

 

Follow the steps in the below article to perform a BIOS recovery.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.