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- Notebook Operating System and Recovery
- HP Spectre notebook taking time hard drive extension test 13...

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08-04-2020 12:18 AM
This is now on the 13th interation, details so far are: hard drive SMART check, passed, hard drive short DST check, passed, fard drive optimised DST check, passed.
Hard drive long DST Check, test in progress...so far 7 and a half hours
Do I leave this running overnight?
original problem was black screen not booting up after logo and trying to boot
08-06-2020 03:37 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, To get the answer to this question, you can stop the hard drive test now and restart your computer if you're still experiencing same black screen issue then I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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