HP Spectre qith windows 10 - slow response

[THUKRAL442]

My system is running slow - particularly when I am using Office 2019 apps such as word, excel etc.

[IT_WinSec]

Hello @THUKRAL442 

Thank you for posting in the HP Support Community.

If it is the primary app that causes issues, try reinstalling Microsoft Office 2019

• Make sure you have your licence key for Office handy - you do not know it, download the produkey app to read it.

  Download ProduKey from Nirsoft >> http://www.nirsoft.net/utils/product_cd_key_viewer.html

  x86 Windows >> http://www.nirsoft.net/utils/produkey.zip

  x64 Windows >> http://www.nirsoft.net/utils/produkey-x64.zip

  Extract the archive and run the program.

  It will open and show you the available keys it detects. Does it detect your MS Office key(s) ? Does it says Office version ?  Take a picture of the codes or write them down. Do not post them here, just keep them for yourself.

• Download and run the Office Removal tool (Microsoft utility) from this URL >> https://aka.ms/SaRA-officeUninstallFromPC

After you run it, follow the on-screen instructions to delete Office

Eventually, restart your computer

• Reinstall Office back >> https://support.office.com/en-us/article/download-and-install-or-reinstall-office-365-or-office-2019...

• After reinstallation, immediately update Office to latest version to avoid slow downs unexpectedly.

  To do that, open any Office app, such as Word, and go to File > Account > Update Options > Update Now.

  This causes the Click-to-Run service to go look for updates at the location that you’ve configured Office to look for updates. For example, directly from the Office CDN on the Internet. If updates are available, Office begins the process to download. Details >> https://docs.microsoft.com/en-us/deployoffice/office2019/update

Hope this helps. Let me know how it goes.

[IT_WinSec]

Here are some extra steps you can take :

Optimize

- De-fragment your Hard Disk Drive (if you have hard disk drive ONLY) > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html

- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html

2. Remove unneeded and temporary files. Download and run CCLeaner (from Piriform) with the extra options checked. Here are instructions

>> http://www.howtogeek.com/113382/how-to-use-ccleaner-like-a-pro-9-tips-tricks/

>> http://www.piriform.com/ccleaner/download/portable 

3. Scan your PC for threats, viruses, malware...

3.1.... Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

Let me know in details if they found something and what it was....

4. Uninstall any programs you definitely do not use but you think might be a bit high on resources. You can uninstall them from Control Panel > Programs and features