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‎05-17-2020 07:05 AM - edited ‎05-17-2020 11:21 AM

HP Recommended
Product: HP Spectre i7
Operating System: Microsoft Windows 10 (64-bit)

Hi,  I am getting Blue screen of Death for my HP Spectre laptop.

 

I am getting the message Stop code : BAD SYSTEM CONFIG INFO 

 

I have tried system restore but it fails to restore it to a restore point with the error message "" Drive: Windows(C:)(system)  / Status: There is not enough free space to restore the disk"  and does not let me go any further.

 

I have removed all files and directories in the documents, downloads, OneNote folders but still getting the same error message.  The laptop  has 256gb hard disk drive. Product: TIN40EA#ABU

 

I will greatly appreciate if you could advise on possible solution.  Thank you.

 

 

3 REPLIES 3

‎05-27-2020 05:42 PM

HP Recommended

@MS341 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, here's all you need to do, to resolve the issue with the BSOD error you've mentioned:

  1. Turn on your computer and repeatedly press the esc key until the Startup Menu opens.
  2. Begin a System Recovery by pressing F11. ...
  3. The Choose an option screen displays. ...
  4. Click Advanced options. ...
  5. Select Command Prompt to open the Command Prompt window.
  6. Then Type the following word by word: bcdedit /deletevalue {default} truncatememory - once done, push enter.
  7. Restart the computer to resolve the issue.

Alternatively, you may also watch this YouTube video: Click here to watch

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎05-29-2020 12:24 PM

HP Recommended

Thank you for the solution.   I picked this up on internet and had already tried but it did not work.  I ended up reinstalling windows 10 to resolve the issue.

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‎05-29-2020 05:13 PM

HP Recommended

@MS341 I'm glad its been sorted though, and I hope you have a good day, ahead.

Take care.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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