HP Spectre won't shut off properly

[anniepayne]

For the last few months, my Spectre laptop won't shut off properly. When I go to power it off, it restarts after a few seconds back to the login/face id startup page. This also happens when I put it in sleep mode. If I leave the computer alone for long enough, it will do the same thing: restart, and go back to the login screen, losing anything I have up on my computer.

I have had to resort to manually powering it off with the button. I haven't found any solution yet, so any help would be greatly appreciated. 

[Mitesh24]

Hard Reset:

Sometimes all you need to do is kick the computer.  This method works for a variety of connection and ‘stuck’ program issues.

• Disconnect all external devices first.
• Remove AC power and the battery
• Press and hold power button for at least 30 seconds
• Reinstall only AC power for first startup ** See Note
• Power on - Log in
• Next time you shut down the system, reinstall battery.

** Note: You can ignore the bit about leaving the battery out.  If you like, reinstall battery the first time and be done with it.

It is my pleasure to assist.

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Kind Regards,
Mitesh

[Mitesh24]

Reply here again.... I'm waiting for your reply!