HP Spectre x2 tablet overheating

[switzcc]

Hello Forum,

I have a brand new Spectre (detachable tablet/keyboard) and the heat level is very high.  When it's charging, it's so hot thst it's uncomfortable to hold.  I have adjusted power and battery settings - this helps on battery mode, so far.  I use Chrome mostly, and do not have many other apps loaded or open. Any other suggestions before I return it out of frustration? Thanks!

[Echo_Lake]

@switzcc

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing system overheating issue with HP Spectre X2 Tablet
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Does your computer shut down when ac adapter unplugged? 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Let's try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Also, please update the system bios: Updating the BIOS.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[switzcc]

Thanks for your detailed response, @EchoLake.  

Regarding your question, 

• Does your computer shut down when ac adapter unplugged?   

No, it has not shut down so far - but I have only had it for a week.  

I have tried several times to get to the BIOS setup menu, but maybe I'm not fast enough.  Should I be clicking on Fn-F10 multiple times or holding down the keys?  And if the computer is brand new with no changes made, would it be necessary to restore the BIOS already?  THat doesn't make sense to me.  

I'll keep trying to reach the BIOS setup menu as well as the updates.  Thanks again.  

Follow-up:  I have installed a BIOS update, so I'll give it a few days to see if that helps with the overheating in some way.  

[Echo_Lake]

@switzcc

Thank you for posting back.

Work on it as per your convenience and keep me posted on the results.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Chixpc]

Did updating the BIOS fix this issue. We currenlty have 2 overheathign and making a hissing noise......