HP Spectre x360 - 13-ac013dx motherboard

[twofaceshay]

I having a problem with my spectre x360 not turning on or charging all of a sudden. It does not appear to be a battery or charger issue. Reviewing the forum it seems like it may be a problem with the motherboard that alot of people with the same computer have problems with. Mine is also out of warranty and I wanted to see about how to get it repaired. 

thanks

[Echo_Lake]

@twofaceshay

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly due to the motherboard related issue. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start:  https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[twofaceshay]

is there a way to email customer support? My main question is how I go about getting the motherboard fixed. It seems like it was for some but other had to pay the cost of getting it fixed

[Echo_Lake]

@twofaceshay

Thank you for posting back. 

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.