HP Spectre x360 13-aw2024na repair / replacement

[eldiablo78]

I purchased a HP Spectre x360 13-aw2024na  with a 3 year Care Pack with pickup and return service from the HP Store on Aug 25, 2021.  

On April 19, 2024 I reported to HP that the laptop had developed a faulty USB-C charging port.  The fault was diagnosed over social media with a HP technician and a fault code provided.  The technician booked for the laptop to be collected on Apr 25, 2024.  

On April 26, 2024 HP examined the unit and put the repair on hold as the repair centre does not have the necessary part to perform the repair.  This puts me at significant inconvience and I would like to arrange a replacment or refund.  I have not been able to arrange this via the WhatsApp channel or email to the HP Store.  Therefore please can a HP representative assist?

[WAWood]

I wish we could help you on this but we here are unable to assist you in this issue.

We are just a Community Support forum staffed by part-time volunteers not affiliated with HP.

We have no access to HP Repair Services and can not help you with issues related to those. These include Repairs, Service Centers and Technician Visits

Nor are we able to contact customers via chat, email, text, or telephone.

Since this device is still under warranty, for direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:

https://www.hp.com/us-en/shop/cv/customerservice