[HP Spectre x360 - 15 (2017)] [bl012dx] [3F0 Disk Read Error

[htstor]

Looking for some help with my SSD. My PC currently is having issues booting due to a 3f0 Error. I will have to restart my laptop several times before being able to get into Windows. If I try to scan my hard drive from the BIOS screen, I will get a message saying that my hard drive is not installed.

However, when I eventually boot into Windows and run the HP Diagnostic, it reads my hard drive just fine and is able to tell me that nothing is wrong with it.

Another note, whenever I close the laptop / enter sleep mode, the laptop will then blue screen and prompt the 3F0 error upon restarting.

I have tried several troubleshooting options and have come up empty. I ordered a Torx screwdriver so I can open the back panel up to reseat the hard drive and hopefully fix any connection issues there may be.

Has anyone dealt with a similar issue and found a fix?

[praveen196]

@htstor Welcome to HP Community!

I understand that you are getting a 3F0 error.

In that case, I would suggets you perform the system recovery.

Note: performing the system recovery you will lose the personal data. Please take the backup before performing the recovery.

If the issue still persists, please contact our Phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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