• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-09-2019 06:43 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a HP Spectre x360 Convertible 15-bl012dx laptop. Recently, my battery won't charge and the battery icon tells me that it's plugged in but not charging. I ran an HP Support Assistant diagnostic on the battery, and it recommends that I replace my battery. 

I bought this laptop in June 2017, so my warranty is expired, but should the battery have died only after 2 years? And it died pretty quickly, across a few days. The battery number itself is HSTNN-DB7R.

I'm wondering, then, if I'm supposed to buy my own replacement battery and install it myself, or otherwise where would I go to get the battery replaced by a professional?

 

2 people had the same question
1 REPLY 1

‎07-10-2019 12:30 AM

HP Recommended

@bsorman3 

 

Your machine uses battery part # 902499-856 which is not available as shown

 

      http://partsurfer.hp.com/Search.aspx?searchText=Z4Z35UA

 

You may want to keep or bookmark the link for future references. You can use part number to search for and buy elsewhere for example

 

   https://www.amazon.de/Inc-Batt-3-43AH-Li-Ion-902499-856/dp/B078ZD7Y8X

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.