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HP Recommended
Spectre x360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

Hi, I am having issues post the Latest BIOS update for my HP Spectre x36 Convertible 13-ap0xxx

***

Operating System - Windows 10 64-bits

Please see attached image for Message displayed on Laptop screen after startup

Can someone please help me

 

20200328_194232.jpg

3 REPLIES 3
HP Recommended

@Ash9115,

 

I reviewed your post and I understand that you are getting BCD error after a BIOS update.

 

I recommend follow the below steps and check if it helps.

 

1)  Press and hold the Power Button until the computer is powered off completely. Then turn on the computer Immediately start tapping the "ESC" key until "ESC... Pausing Startup" is displayed in the lower-left corner and/or the "Startup Menu" is displayed.

 

2) Then press "F1" to go to the recovery options.

 

3)  Choose your keyboard layout.

 

4)  Under "Choose an option", select "Troubleshoot."

 

5)  Under "Troubleshoot", select "Advanced options."

 

6)  Under "Advanced options", select "Automatic Repair."

 

7)  Choose your "target Operating System" to begin the automatic repair.

 

If "Automatic Repair" doesn't fix the issue, under "Troubleshoot", you can try "Reset your PC", and check.

 

Please refer to the below article for more information.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Thanks for the help

But contacted HP support and they were able to diagnose the problem as the steps mentioned didn't really work

A total reset was required for my issue, as the BIOS was corrupted.

Thank you once again for the help.

HP Recommended

@Ash9115,

 

Thank you for keeping me posted.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.