HP Spectre x360 won't boot from Cloud Recovery USB

[RJenke2]

Hello,

My Spectre x360 notebook fails to boot after a recent system update. I get a black screen with the HP logo and a rotating circle that doesn't ever time out.

After looping the extensive diagnostics for 24hrs, there appears to be no hardware errors.

I've tried to use the F11 System Recovery option with no luck.

- black screen, HP logo, rotating circle, "Please wait"

- after about 5 minutes I get a blue screen with the following:

    "Your computer ran into a problem"

    "We'll reboot for you"

    A QR code is displayed and the following stop code:  DRIVER_PNP_WATCHDOG

- the system then restarts and returns to the eternal black screen

Next I created a cloud recovery usb stick, adjusted to bios to boot from USB first, and selected the USB option from the F9 boot menu. 

- The system doesn't seem to boot from the USB stick. I get the black screen, HP logo, rotating circle

- The USB stick starts to boot on other computers, but states that it can't be used on the other computers, so it appears that the USB Cloud recovery process was completed properly.

Not sure how to proceed from here. Any help would be greatly appreciated.

[RJenke2]

Is there anyone that can provide any insight on this issue?

I hate to completely reinstall if there is another option.

Thanks

[A_Gayathri]

Hi @RJenke2, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I understand you are facing issues with your HP Spectre x360 won't boot from Cloud Recovery USB, Not to worry I will help you to get a resolution to resolve the issue.

May I know

1. Since when are you facing this issue

2. Have you made any changes on your PC post that this issue raised

-

I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page to perform recovery). 

there are 3 option 

1. Microsoft System Restore

2. Reset this PC (f11)

3. Microsoft Windows Media Creation Tool ( If you want to  download an Operating system make sure you have a new 32GB flash drive to download the OS and do not use this flash drive for any other purpose )

HP PCs - Installing Windows 11 from a USB flash drive  Link   Media Creation Tool

You can refer to the link for the steps on how to run the Recovery on the computer: link

You can refer to the link for the steps on how to run the HP Cloud Recovery Tool (Windows 11)

Recommended Precautions for Running a System Recovery: 

•           Back up your personal data (All files in the system will be erased during the system recovery) 

•           Only have your power cord, keyboard, mouse, and monitor (in case of desktop) and only power cord (in case of notebooks) attached during the system recovery. (If other devices (printers, cameras, Ethernet cable for internet connection, audio speakers’ cable, and dual display setup) are connected during the system recovery, the system recovery process may stop and fail) 

•           The link will provide you with step-by-step instructions on how to perform a system recovery on an HP PC. 

I hope this helps. 

Take care and have a good day. 

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