HP Spectre x360 won’t turn on or charge suddenly.

[JWeis7]

Hello. I purchased a HP Spectre x360 in early January 2016. Spent a fortune on it but it was worth it. I LOVE the computer and have been a loyal HP owner & user since the early 90's when my dad brought home our first HP computer.

My notebook yesterday turned off suddenly while writing a letter (never had a single issue with the computer.) It would not turn on or charge.  No charging light, no nothing. I know it is not the power cord as we use it for another HP computer. I have read forum after forum that the 2015/2016 HP Spectre x360 have been known for faulty/defective motherboards . I have tried the HP Guided Trouble Shooter through all its suggestions, but it would not start.  I also tried a BIOS hard reset, but it would not start. I don't care about the files on the computer as I back-up all important files - just looking to get my computer to start.

Did anyone have any luck with HP on this motherboard issue? Can anyone from the HP support team please contact me? I tried going to the HP support website but it times out while loading on www.hp.com/contacthp 

Best,

[KrazyToad]

@JWeis7

Welcome to HP Community

I have gone through your Post and I understand your concerns

This looks like a Motherboard issue. I suggest you contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[JWeis7]

Krazy Toad,

Thank you for responding. Appreciate your views. I have my laptop (and serial #) saved on my HP profile account. Unfortunately, after step 4 you outlined, I am unable to find "5) Select the chat or get phone number options based on your preferences" OR "6) Fill the web-form and proceed further." The only two options after 4) selecting United States from the drop down menu are for me to click two buttons: Visit the HP Community or Find Nearest HP Service Center.  

Given you mention the chat or phone option, could a HP representative call me or perhaps private message me so we can begin the process of filling the web-form and proceeding further to fix the defective HP motherboard? 

Thank you so much. Best. 

[KrazyToad]

If you are located in the US / Canada contact our Phone Support directly on 1-800-474-6836.

You can also refer to this Link: https://www8.hp.com/us/en/contact-hp/ww-contact-us.html  for other countries