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Locked

‎10-19-2022 06:21 PM - last edited on ‎10-20-2022 07:14 AM by Retired

HP Recommended
Product: HP Stream 11 Pro G5 Notebook PC (2T1J6AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I used the HP Cloud Recovery Tool to create a USB recovery image for a HP Stream 11 Pro G5, 32C34UT#ABA.   As the recovery process progresses, everything is working normally until presented with a "Recovery Manager" popup window that states, "The recovery attempt has failed.  Select one of the following buttons: <Save Log> <Details> <Retry>".

 

I attempted to "Retry" without success.  I also ran through the HP Cloud Recovery Tool again to create a new bootable image a couple of times just in case something was not written properly to the 32GB USB drive.

 

When selecting "Save Log", the log contains the following information:

 

[19:12:06.87][ChkError.cmd] **************************************************
[19:12:06.89][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[19:12:06.90][ChkError.cmd] --------------------------------------------------
[19:12:06.92][ChkError.cmd] Check SW Error...
[19:12:06.94][ChkError.cmd] --------------------------------------------------
[19:12:06.95][ChkError.cmd]
[19:12:06.97][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[19:12:07.00][ChkError.cmd]
[19:12:07.01][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[19:12:07.02][ChkError.cmd]
[19:12:07.04][ChkError.cmd] Check 2nd parameter [BBVClean]
[19:12:07.07][ChkError.cmd]
[19:12:07.08][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[19:12:07.11][ChkError.cmd] --------------------------------------------------
[19:12:07.11][ChkError.cmd] Checking : Memory Dump
[19:12:07.14][ChkError.cmd] Could not find memory dump...
[19:12:07.16][ChkError.cmd]
[19:12:07.18][ChkError.cmd] [DumpFile]
[19:12:07.19][ChkError.cmd] Result=PASSED
[19:12:07.20][ChkError.cmd] --------------------------------------------------
[19:12:07.22][ChkError.cmd] Checking : Apps' log
[19:12:07.23][ChkError.cmd]
[19:12:11.31][ChkError.cmd] [AppsLog]
[19:12:11.33][ChkError.cmd] Result=PASSED
[19:12:11.35][ChkError.cmd] --------------------------------------------------
[19:12:11.36][ChkError.cmd] Checking : Yellow-Bang
[19:12:11.38][ChkError.cmd]
[19:12:11.39][ChkError.cmd] Run [PINChkT.exe /dev /s]
[19:12:12.14][ChkError.cmd]
[19:12:12.15][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : PCI Device
PNPDeviceID : PCI\VEN_10EC&DEV_522A&SUBSYS_88F0103C&REV_01\00000001004CE00000
Code : [28]

[19:12:12.17][ChkError.cmd]
[19:12:12.18][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[19:12:12.31][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[19:12:12.31][ChkError.cmd] There was some FAILED device...
[19:12:12.32][ChkError.cmd] or, there was not target file...
[19:12:12.34][ChkError.cmd] Result=FAILED
[19:12:12.37][ChkError.cmd]
[19:12:12.87][ChkError.cmd] --------------------------------------------------
[19:12:12.91][ChkError.cmd] Checking : Timeout in INSTALL.log
[19:12:12.91][ChkError.cmd]
[19:12:12.92][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[19:12:13.35][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[19:12:13.73][ChkError.cmd] There is NO timeout in install.log file.
[19:12:13.75][ChkError.cmd]
[19:12:13.76][ChkError.cmd] [TIMEOUT]
[19:12:13.78][ChkError.cmd] Result=PASSED
[19:12:13.81][ChkError.cmd] --------------------------------------------------
[19:12:13.81][ChkError.cmd] Checking : WinSAT
[19:12:13.82][ChkError.cmd]
[19:12:13.84][ChkError.cmd] [WinSAT]
[19:12:13.86][ChkError.cmd] Result=PASSED
[19:12:13.88][ChkError.cmd] --------------------------------------------------
[19:12:13.89][ChkError.cmd] Checking : FAILURE.flg
[19:12:14.08][CheckFailureFlags.cmd] **************************************************
[19:12:14.08][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[19:12:14.10][CheckFailureFlags.cmd] --------------------------------------------------
[19:12:14.11][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[19:12:14.13][CheckFailureFlags.cmd] --------------------------------------------------
[19:12:17.36][CheckFailureFlags.cmd]
[19:12:17.40][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[19:12:17.41][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is [Personal Information Removed]

Directory of c:\system.sav

12/20/2019 11:33 AM <DIR> 2ndCap
12/20/2019 03:00 AM 12,154 5CD8348DYQ12_DPS
10/19/2022 07:09 PM <DIR> bbv
10/19/2022 07:12 PM 46 ChkError.cmd.FAILURE.flg
12/12/2019 06:09 PM 39,540 CNB18WW2TJX601.ini
12/20/2019 11:41 AM <DIR> CONFIG
12/20/2019 03:03 AM 7,619 cpqdl.ini
12/20/2019 03:03 AM 3,945 CTO.TXT
12/20/2019 03:03 AM 14 CTOHW.TXT
10/19/2022 07:34 PM <DIR> EXCLUDE
10/19/2022 07:40 PM <DIR> ExitProc
10/19/2022 07:39 PM <DIR> FactoryUpdate
12/20/2019 11:41 AM <DIR> fbi
10/19/2022 07:41 PM <DIR> Flags
12/20/2019 11:33 AM 7,606 Info.bom
10/19/2022 07:12 PM <DIR> logs
12/20/2019 12:20 PM <DIR> P2PP
05/27/1997 06:42 PM 46 REBOOT.ME
12/20/2019 12:29 PM 368 REGFLUSH.LOG
10/19/2022 07:12 PM 83 Result.ini
12/20/2019 12:18 PM <DIR> support
12/20/2019 12:28 PM 498,990 SYSINFO.LOG
10/19/2022 05:55 PM <DIR> WSDVTDC
12/20/2019 02:58 AM 4,742 Y0HR-C3-ABA
12 File(s) 575,153 bytes
12 Dir(s) 45,207,502,848 bytes free
[19:12:17.43][CheckFailureFlags.cmd] --------------------------------------------------
[19:12:17.45][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[19:12:17.46][CheckFailureFlags.cmd] **************************************************
[19:12:17.49][ChkError.cmd]
[19:12:17.51][ChkError.cmd] [FAILURE_FLAG]
[19:12:17.53][ChkError.cmd] Result=PASSED
[19:12:17.55][ChkError.cmd] --------------------------------------------------
[19:12:17.57][ChkError.cmd] Checking : RMFAIL.flg exists or not
[19:12:17.58][ChkError.cmd]
[19:12:17.58][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[19:12:17.60][ChkError.cmd]
[19:12:17.61][ChkError.cmd] [RMFAIL]
[19:12:17.63][ChkError.cmd] Result=PASSED
[19:12:17.64][ChkError.cmd]
[19:12:17.66][ChkError.cmd] --------------------------------------------------
[19:12:17.68][ChkError.cmd] Some error detected...
[19:12:17.70][ChkError.cmd]
[19:12:17.72][ChkError.cmd] --------------------------------------------------
[19:12:17.74][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[19:12:17.75][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[19:12:17.75][ChkError.cmd] --------------------------------------------------
[19:12:17.77][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[19:12:17.78][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[19:12:17.80][ChkError.cmd]
[19:12:17.81][ChkError.cmd] --------------------------------------------------
[19:12:17.83][ChkError.cmd]
[19:12:17.85][ChkError.cmd] This is for customer image...
[19:12:17.86][ChkError.cmd]
[19:12:17.88][ChkError.cmd] Trigger CTO panic...
[19:12:17.89][ChkError.cmd]
[19:12:17.89][ChkError.cmd] --------------------------------------------------
[19:12:17.91][ChkError.cmd] [ChkError.cmd] has completed...
[19:12:17.92][ChkError.cmd] **************************************************
[19:12:18.28] [PANIC.cmd] has been called at non-WinPE environment.
[19:12:18.28] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[19:12:06.87][ChkError.cmd] **************************************************
[19:12:06.89][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[19:12:06.90][ChkError.cmd] --------------------------------------------------
[19:12:06.92][ChkError.cmd] Check SW Error...
[19:12:06.94][ChkError.cmd] --------------------------------------------------
[19:12:06.95][ChkError.cmd]
[19:12:06.97][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[19:12:07.00][ChkError.cmd]
[19:12:07.01][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[19:12:07.02][ChkError.cmd]
[19:12:07.04][ChkError.cmd] Check 2nd parameter [BBVClean]
[19:12:07.07][ChkError.cmd]
[19:12:07.08][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[19:12:07.11][ChkError.cmd] --------------------------------------------------
[19:12:07.11][ChkError.cmd] Checking : Memory Dump
[19:12:07.14][ChkError.cmd] Could not find memory dump...
[19:12:07.16][ChkError.cmd]
[19:12:07.18][ChkError.cmd] [DumpFile]
[19:12:07.19][ChkError.cmd] Result=PASSED
[19:12:07.20][ChkError.cmd] --------------------------------------------------
[19:12:07.22][ChkError.cmd] Checking : Apps' log
[19:12:07.23][ChkError.cmd]
[19:12:11.31][ChkError.cmd] [AppsLog]
[19:12:11.33][ChkError.cmd] Result=PASSED
[19:12:11.35][ChkError.cmd] --------------------------------------------------
[19:12:11.36][ChkError.cmd] Checking : Yellow-Bang
[19:12:11.38][ChkError.cmd]
[19:12:11.39][ChkError.cmd] Run [PINChkT.exe /dev /s]
[19:12:12.14][ChkError.cmd]
[19:12:12.15][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : PCI Device
PNPDeviceID : PCI\VEN_10EC&DEV_522A&SUBSYS_88F0103C&REV_01\00000001004CE00000
Code : [28]

[19:12:12.17][ChkError.cmd]
[19:12:12.18][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[19:12:12.31][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[19:12:12.31][ChkError.cmd] There was some FAILED device...
[19:12:12.32][ChkError.cmd] or, there was not target file...
[19:12:12.34][ChkError.cmd] Result=FAILED
[19:12:12.37][ChkError.cmd]
[19:12:12.87][ChkError.cmd] --------------------------------------------------
[19:12:12.91][ChkError.cmd] Checking : Timeout in INSTALL.log
[19:12:12.91][ChkError.cmd]
[19:12:12.92][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[19:12:13.35][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[19:12:13.73][ChkError.cmd] There is NO timeout in install.log file.
[19:12:13.75][ChkError.cmd]
[19:12:13.76][ChkError.cmd] [TIMEOUT]
[19:12:13.78][ChkError.cmd] Result=PASSED
[19:12:13.81][ChkError.cmd] --------------------------------------------------
[19:12:13.81][ChkError.cmd] Checking : WinSAT
[19:12:13.82][ChkError.cmd]
[19:12:13.84][ChkError.cmd] [WinSAT]
[19:12:13.86][ChkError.cmd] Result=PASSED
[19:12:13.88][ChkError.cmd] --------------------------------------------------
[19:12:13.89][ChkError.cmd] Checking : FAILURE.flg
[19:12:14.08][CheckFailureFlags.cmd] **************************************************
[19:12:14.08][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[19:12:14.10][CheckFailureFlags.cmd] --------------------------------------------------
[19:12:14.11][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[19:12:14.13][CheckFailureFlags.cmd] --------------------------------------------------
[19:12:17.36][CheckFailureFlags.cmd]
[19:12:17.40][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[19:12:17.41][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is [Personal Information Removed]

Directory of c:\system.sav

12/20/2019 11:33 AM <DIR> 2ndCap
12/20/2019 03:00 AM 12,154 5CD8348DYQ12_DPS
10/19/2022 07:09 PM <DIR> bbv
10/19/2022 07:12 PM 46 ChkError.cmd.FAILURE.flg
12/12/2019 06:09 PM 39,540 CNB18WW2TJX601.ini
12/20/2019 11:41 AM <DIR> CONFIG
12/20/2019 03:03 AM 7,619 cpqdl.ini
12/20/2019 03:03 AM 3,945 CTO.TXT
12/20/2019 03:03 AM 14 CTOHW.TXT
10/19/2022 07:34 PM <DIR> EXCLUDE
10/19/2022 07:40 PM <DIR> ExitProc
10/19/2022 07:39 PM <DIR> FactoryUpdate
12/20/2019 11:41 AM <DIR> fbi
10/19/2022 07:41 PM <DIR> Flags
12/20/2019 11:33 AM 7,606 Info.bom
10/19/2022 07:12 PM <DIR> logs
12/20/2019 12:20 PM <DIR> P2PP
05/27/1997 06:42 PM 46 REBOOT.ME
12/20/2019 12:29 PM 368 REGFLUSH.LOG
10/19/2022 07:12 PM 83 Result.ini
12/20/2019 12:18 PM <DIR> support
12/20/2019 12:28 PM 498,990 SYSINFO.LOG
10/19/2022 05:55 PM <DIR> WSDVTDC
12/20/2019 02:58 AM 4,742 Y0HR-C3-ABA
12 File(s) 575,153 bytes
12 Dir(s) 45,207,502,848 bytes free
[19:12:17.43][CheckFailureFlags.cmd] --------------------------------------------------
[19:12:17.45][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[19:12:17.46][CheckFailureFlags.cmd] **************************************************
[19:12:17.49][ChkError.cmd]
[19:12:17.51][ChkError.cmd] [FAILURE_FLAG]
[19:12:17.53][ChkError.cmd] Result=PASSED
[19:12:17.55][ChkError.cmd] --------------------------------------------------
[19:12:17.57][ChkError.cmd] Checking : RMFAIL.flg exists or not
[19:12:17.58][ChkError.cmd]
[19:12:17.58][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[19:12:17.60][ChkError.cmd]
[19:12:17.61][ChkError.cmd] [RMFAIL]
[19:12:17.63][ChkError.cmd] Result=PASSED
[19:12:17.64][ChkError.cmd]
[19:12:17.66][ChkError.cmd] --------------------------------------------------
[19:12:17.68][ChkError.cmd] Some error detected...
[19:12:17.70][ChkError.cmd]
[19:12:17.72][ChkError.cmd] --------------------------------------------------
[19:12:17.74][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[19:12:17.75][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[19:12:17.75][ChkError.cmd] --------------------------------------------------
[19:12:17.77][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[19:12:17.78][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[19:12:17.80][ChkError.cmd]
[19:12:17.81][ChkError.cmd] --------------------------------------------------
[19:12:17.83][ChkError.cmd]
[19:12:17.85][ChkError.cmd] This is for customer image...
[19:12:17.86][ChkError.cmd]
[19:12:17.88][ChkError.cmd] Trigger CTO panic...
[19:12:17.89][ChkError.cmd]
[19:12:17.89][ChkError.cmd] --------------------------------------------------
[19:12:17.91][ChkError.cmd] [ChkError.cmd] has completed...
[19:12:17.92][ChkError.cmd] **************************************************
[19:12:18.42][InactiveSP.cmd] **************************************************
[19:12:18.44][InactiveSP.cmd] [InactiveSP.cmd] has started...
[19:12:18.47][InactiveSP.cmd] --------------------------------------------------
[19:12:18.47][InactiveSP.cmd] Inactive System Parition...
[19:12:18.49][InactiveSP.cmd] --------------------------------------------------
[19:12:18.50][InactiveSP.cmd]
[19:12:18.52][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[19:12:18.53][InactiveSP.cmd]
[19:12:18.55][InactiveSP.cmd] Inactive ESP...
[19:12:18.57][InactiveSP.cmd]
[19:12:18.62][DrvLtr2ESP.cmd] **************************************************
[19:12:18.63][DrvLtr2ESP.cmd] [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[19:12:18.65][DrvLtr2ESP.cmd] --------------------------------------------------
[19:12:18.65][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[19:12:18.66][DrvLtr2ESP.cmd]
[19:12:18.68][DrvLtr2ESP.cmd]
[19:12:18.69][DrvLtr2ESP.cmd] Detect ESP partition index...
[19:12:18.71][DrvLtr2ESP.cmd]
[19:12:18.85][DrvLtr2ESP.cmd] ESP partition index = [1]
[19:12:18.87][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[19:12:18.87][DrvLtr2ESP.cmd]
[19:12:18.89][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[19:12:18.90][DrvLtr2ESP.cmd]
[19:12:20.44][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[19:12:20.47][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[19:12:20.49][DrvLtr2ESP.cmd] --------------------------------------------------
[19:12:20.51][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[19:12:20.52][DrvLtr2ESP.cmd] **************************************************
[19:12:20.85][InactiveSP.cmd] Found ESP [S:]...
[19:12:20.86][InactiveSP.cmd] going to rename .efi files to disable ESP...
[19:12:20.88][InactiveSP.cmd] Inactive ESP successfully.
[19:12:20.90][InactiveSP.cmd]
[19:12:20.91][InactiveSP.cmd] Active BP...
[19:12:20.93][InactiveSP.cmd]
[19:12:20.97][InactiveSP.cmd] BP drive letter = [D:]
[19:12:20.99][InactiveSP.cmd] Active BP successfully.
[19:12:21.01][InactiveSP.cmd]
[19:12:21.03][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[19:12:21.05][InactiveSP.cmd] --------------------------------------------------
[19:12:21.06][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[19:12:21.07][InactiveSP.cmd] **************************************************
[19:12:21.39] [PANIC.cmd] going to reboot Windows...

 

Thanks in advance for the help!

 

Regards,

Joe

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