Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎01-05-2017
Message 1 of 4 (4,276 Views)
Accepted Solution

HP Stream 13 notebook - battery suddenly doesn't recharge

Hi.

Suddenly while using the notebook it shut down without a warning. I couldn't get it restarted so plugged the adapter in. It works fine then. However I do get the notification its not charging or that the powerlevel can't be displayed. When I unplug the notebook shuts down immediatly.

I did the accucheck through F2 in the startscreen, it says there's no issue. I callibrated it thereafter manually, (fully charge, unplug and let the battery die, recharge to 100%). After this the notebook worked fine for about a week with the normal battery lifespan of around 5 hours. Now it has the exact same issue again. Doing the manually rebooting every week seems like a little bit of a hassle. Can anyone help me? Btw, I can't replace the accu in this notebook I believe so that's not an option.

Reply
0 Kudos
Accepted Solution

Re: HP Stream 13 notebook - battery suddenly doesn't recharge

 

Hi @Cicicyn,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are having trouble with the battery not charging on your HP Stream notebook. Don't worry, though, as I have a few steps that should help you resolve this concern,

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

Battery Does not Power Notebook or Hold a Charge

 

Testing and Calibrating the Battery (Windows 10) - Click here

 

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

 

Battery Indicator Light Turns On and Off While Battery is Charging

 

To understand more about how your battery works: Click here

 

Keep me posted for further assistance,

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

View solution in context
HP Support Agent
Posts: 12,630
Member Since: ‎07-26-2016
Message 2 of 4 (4,247 Views)

Re: HP Stream 13 notebook - battery suddenly doesn't recharge

 

Hi @Cicicyn,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are having trouble with the battery not charging on your HP Stream notebook. Don't worry, though, as I have a few steps that should help you resolve this concern,

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

Battery Does not Power Notebook or Hold a Charge

 

Testing and Calibrating the Battery (Windows 10) - Click here

 

HP Notebook PCs - Using and Testing the AC Power Adapter

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

 

Battery Indicator Light Turns On and Off While Battery is Charging

 

To understand more about how your battery works: Click here

 

Keep me posted for further assistance,

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎01-05-2017
Message 3 of 4 (4,227 Views)

Re: HP Stream 13 notebook - battery suddenly doesn't recharge

The reinstallation of Microsoft ACPI-Compliant Control Method Battery seemed to be the gold move.

Thank you!


 

HP Support Agent
Posts: 12,630
Member Since: ‎07-26-2016
Message 4 of 4 (4,219 Views)

Re: HP Stream 13 notebook - battery suddenly doesn't recharge

 

Hi @Cicicyn,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time ;)

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

 

Take care now and do have a fabulous week ahead. :)

 

Regards,

 

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation