• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-04-2022 12:45 PM

HP Recommended
Product: HP Stream 14-cb163wm Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Stream 14-cb163wm Laptop PC that I am having trouble re imaging.  I'm able to get to the point where the partitions should be but I'm getting a message "We couldn't find any drives. To get a storage drive, click load driver."  BIOS is recognizing the eMMC drive but I'm unable to get past this hurdle.  I'm also getting a BSOD with Stop Code: DRIVER PNP WATCHDOG.  Anyone have any ideas?

3 REPLIES 3

‎05-04-2022 01:56 PM

HP Recommended

@atechk49 

 

Its specs

 

            https://support.hp.com/au-en/document/c06333303

 

It only has 32 GB eMMC which is not enough room to do big job. Please use the following way

 

                  https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-04-2022 05:59 PM

HP Recommended

I have read that a possible solution would be to get a HP cloud recovery Tool?  I've also seen some other laptops with a similar issue of having an eMMC with 32GB storage and use a Driver Storage to re image but I can't seem to replicate that solution.

Was this reply helpful? Yes No

‎05-04-2022 10:10 PM

HP Recommended

Upon the recommendation of HP, I created a USB HP cloud recovery tool and when I tried to boot from it I got a failure message of [21:21:44:74][starnet] Error, Get failure from Dynamic Recovery Tool.  Any help on getting Windows 10 on this would be greatly appreciated. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.