• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-29-2020 12:24 PM

HP Recommended
Product: HP Stream Notebook
Operating System: Microsoft Windows 10 (32-bit)

Hello, I have an HP Stream Notebook that I purchased in 2016. I tried to do a factory reset on the notebook. It gave gave a message that the reset had failed. It gave me an option to return to Windows but windows is no longer there. How do I go about fixing this problem? HAs this happened to anyone? It is kind of a pain.

1 REPLY 1

‎12-29-2020 12:30 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to clean install W10 by making bootable installation media using the media creation tool from the link below.  You want the 64 bit installation media.

 

Download Windows 10 (microsoft.com)

 

When you get to the screen that asks 'Where do you want to install Windows,' delete every partition on the hard drive leaving just one partition of unallocated space.

 

Click Next, and W10 should install.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.