HP Stream Laptop (11-ah131nr): Will not open or hold a charge after charging. Caps light flashes

[Wilma72]

Wireless. Purchased June 2019

[Echo_Lake]

@Wilma72

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• Have you tried alternate Ac adapter or power charger?
• What happens when the computer is powered on?

Keep me posted for further assistance.

[A_Cook-1]

Having same issue. It didn't update, I was working on job applications yesterday and had to leave to take care of something, so I left it sitting open and logged into my account. I was gone for hours and didn't go back to it until this morning. The caps lock light was blinking and I pressed and held the power button down to turn it off. I waited a minute and pressed it to turn it on. The power light on the side came on, the screen remained black, the caps light started flashing again. I'm trying to open the dang thing, but can't figure out where the screws are. I downloaded the manual, but can't open the file.

[Echo_Lake]

@A_Cook-1
Thank you for posting on the HP Support Community.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Note: Disconnect all the connected devices from the computer including power cord and try to turn it back on after few hours sometimes this fixes the issue. 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.